Got a question or need help? See if our FAQ section can help
Why do I need a Letter For Information? (LFI)
A Letter For Information (LFI), also called a Letter of Authority (LOA), is a document used to give us permission to speak to and negotiate with suppliers on your behalf. The permissions you give will be within an agreed limit and will stipulate the tasks we can do as a third party. This document does not allow us to sign a contract on your behalf.
How do I find my gas supplier?
If you are unsure of who your gas supplier is, you need to use the Meter Point Administration Service. To make it easier you could use their online Find my Supplier tool or call 0870 608 1524.
How do I find my electricity supplier?
If you can't currently find your electricity supplier your energy network operator will be able to help. Use their search tool to find your network by postcode. Then contact your local network operator for your supplier details.
How long will it take to switch suppliers?
The length of time it takes for the switching process can vary depending on your business and the supplier you are going with. Switches typically take up to 5 days to go through, however you should look at signing your contract as early as you can to avoid any issues or going out of contract with your current supplier.