Mistreatment of businesses from energy suppliers

Article posted

17th Mar 2023

Read time

3-5 min read


Mollie Pinnington

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Since the energy crisis began a lot of businesses have seen a rise in supplier issues when it comes to their energy bills.

With higher energy prices businesses have been put in a difficult position when it comes to energy bills, with this long period of high energy volatility that we have seen over the past few years in the energy market, Ofgem has seen a steady rise in complaints from businesses.

Ofgem has made it clear that customer transparency is key when it comes to the supplier-business relationship.  This means that if businesses are struggling with energy bills there are key steps suppliers should be following to ensure you get fair treatment in such hard times.

As an energy consultant, we have a good relationship with a number of top UK suppliers. This means we have a good understanding of what practices a good supplier should be following to ensure customers are not facing any mistreatment.


What best practices your supplier should be following?


Ofgem has said that suppliers should be transparent with business energy customers. This relates to when customers are finding it hard to pay energy bills, suppliers should remain engaged. Make sure that your supplier has set processes for what happens if your business cannot pay its energy bills.


Clear communication

Proactive communication should always come from suppliers when it comes to discussing payments from non-domestic energy customers. If companies are struggling communication needs to be made before disconnecting them. This includes letters, phone calls, emails, or the customer’s preferred contact method.


Being reasonable

It is also important that suppliers are reasonable with their customers in terms of charges. Ofgem has stated that suppliers should not charge any more than a reasonable amount when it comes to security deposits. The regulators have also suggested that suppliers be reasonable with customers.


Vulnerable customers

Ofgem has also suggested that suppliers should take more care when it comes to businesses that are vulnerable when it comes to energy prices. Some domestic energy customers may be in a shared occupancy on a non-domestic residence. The regulators have suggested that supplies try to avoid disconnection with these customers.  



How to make sure your business can stay on top of energy suppliers?

At Resolve Energy we do more than just procure energy for our business customers, our team of energy consultants and account managers are there to help and offer support to our customers where we can.

This means that due to our strong supplier relationships, if any of our customers feel like something is not quite right with their bills or service, then we can quickly fix this for you. We believe that a successful business relationship is built on consistency and trust.  That is why we will do everything we can to make sure you are not mistreated when it comes to your business energy bills.    


If you're looking to save money on your energy bills then why not get in touch today? The relationships Resolve Energy has developed with over 24 of the UK’s biggest business energy suppliers allows our energy experts to source the best business energy rates available for your company right when you need them. Request a free quote today and start saving money on your energy.

Looking to pay less on your energy bills?

Get a free quote today