Frequently Asked Questions

How can we help?

FAQ for Energy Support

Energy Support

Any issue related to energy support schemes, find out more about it here.

FAQ for Energy Prices

Energy Prices

If your having issues with energy prices, we might be able to help you.

FAQ for Services

Services

Got a question about the services we offer? Find your answers here

FAQ for Suppliers

Suppliers

See if we can help you with any supplier issues here.

FAQ for Accounts

Accounts

Got a question about your Resolve energy portal? Find your answers here.

FAQ for Energy Contracts

Energy Contracts

Find out everything you need to know about your energy contracts.

Still Struggling?

Get in touch with our team
Get in touch Contact Us
Speak to an expert online
Live chat Contact Us

Recent News

Post Title

Why the Climate Goal-posts Are Moving

Bill Gates has reignited the climate debate ahead of COP30, urging governments and businesses to “pivot from panic to progress.” His latest comments mark a subtle but significant shift - from a single-minded pursuit of Net Zero at any cost to a broader focus on innovation, infrastructure, and human welfare. “Although climate change will have...

Post Title

Understanding the Nuclear RAB Levy

As the UK moves towards its Net Zero 2050 goals, the way large-scale energy projects are funded is changing. One of the biggest developments is the introduction of the Nuclear Regulated Asset Base (RAB) Levy,a new charge that will appear on business energy bills from late 2025. This guide explains what the levy is, when it starts, and what it means for UK businesses....

Post Title

The Boardroom Guide to Energy Risk Management

Energy is no longer just a line item on the P&L. For many UK businesses, it is now one of the top three operational costs, and volatile prices have made it a genuine strategic risk. From supply chain disruption to reputational concerns around sustainability, energy risk touches every corner of the business. Boards that treat energy as a governance issue, not just...