Supplier issues: Why you need a energy consultant

Article posted

1st Jun 2023

Read time

3-5 min read


Mollie Pinnington

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Recently the energy regulator Ofgem has had to conduct rigorous investigations into many energy suppliers regarding their pricing practices and customer service standards. This has resulted in increased pressure on suppliers to ensure that they are providing fair and competitive prices, as well as delivering on the promises made when customers sign up with them.

Since the energy crisis began, many suppliers have failed to treat customers, particularly businesses, fairly. These companies have been using pricing tactics to increase their profits by charging more than their competitors, while also failing to provide adequate customer service. As a result, businesses are often left paying higher prices and receiving a lower quality of service than they should expect.


What issues have consumers faced with suppliers?

Ofgem has discovered that a number of energy suppliers have been charging customers more than the market rate, leading to financial difficulty for households and businesses alike. Not only are these overcharges exorbitant, but such companies have also been found to be providing inadequate customer service, leaving customers feeling frustrated and unable to get the support they need.

Many suppliers have also failed to include the standard government energy support, such as discounts for low-income customers and grants to help businesses with energy savings. This has meant that many businesses are struggling financially without access to these essential sources of support.


How could having an energy consultant help with this?


Having an energy consultant could be the solution to many of the issues businesses have with suppliers. An energy consultant, due to their extensive knowledge of the industry, can provide valuable advice on how to optimise energy usage and costs. By undertaking a thorough assessment of a business's existing operations, as well as considering future needs, a consultant can help to identify the most cost-effective and efficient energy supplier for a business.

At Resolve Energy, our team of expert energy consultants are highly experienced in helping businesses source the best price and contracts for their energy needs. We understand that finding the right energy supplier can be a complex process - that's why we take the time to assess your business's current operations and future requirements. Our consultants then use this information to identify the most suitable energy supplier for your needs, helping to ensure that you get the best deal possible.

By having an experienced energy consultant on hand, businesses can be reassured that they are getting the best pricing and terms from their suppliers. This will help to increase customer satisfaction and reduce costs over time, while also ensuring that businesses get access to the right level of government energy support.

At Resolve Energy, we are committed to helping businesses get competitive prices and great customer service from their energy suppliers. With our team of experienced consultants, you can rest assured that your business is in safe hands. Contact us today for more information on our services and how we can help you save money on your energy bills.

If you're looking to save money on your energy bills then why not get in touch today? The relationships Resolve Energy has developed with over 24 of the UK’s biggest business energy suppliers allows our energy experts to source the best business energy rates available for your company right when you need them. Request a free quote today and start saving money on your energy.

Looking to pay less on your energy bills?

Get a free quote today