Are consumers losing trust in energy suppliers?

Article posted

13th Oct 2022

Read time

4-7 min read


Mollie Pinnington

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A recent survey has shown that consumer trust in energy suppliers has decreased with the current energy crisis. When it comes to customer loyalty gas and electricity suppliers are ranked amongst the lowest.

Many consumers believe that energy companies should be helping to offset the rising cost of living. This comes as suppliers have seen a huge rise in profits due to the rising price of energy. Many government officials and consumers have called for these energy companies to pay a windfall tax to pay for energy support in the UK.

However, companies have said that they are going to be using profits to increase renewable generation and investment. Not only will this achieve advancements towards the UK’s net zero goal but also improve our energy security.

Consumers still believe that bigger companies should be offering discounts themselves, showing that they listen to their customers and are willing to help.

The energy market is also extremely competitive and volatile, this could be another reason why we have seen customer loyalty dwindle. With prices going up many energy consumers have decided to switch energy contracts to ensure they are on the lowest prices possible when renewing their tariffs. Therefore, this leads to many people swapping to the cheapest supplier as well.


What is the best energy supplier for my business?

If you are not happy with your current energy supplier or you don’t trust them, it could be time to look for a new contract to go with. When it comes to your business energy contracts it is not only vital that you are paying affordable prices, but your supplier looks after their customers.

If you are struggling to find a supplier that is right for your business, you can contact us today. We have a team of expert energy consultants that can help not only find you the best prices but also ensure that you are with a supplier that is going to fit your business needs best.

If you are considering a new contract why not start looking today, get a free quote here.


Should I be switching energy suppliers right now?

Right now, it is more important than ever for your business to be on the correct energy tariff. The government’s energy price cap for businesses began this month. This is good news for anyone on a business energy tariff, but the amount of support you receive depends on the energy contract you are on.

If you are on a fixed rate contract, then you will pay a capped price on the wholesale element of your energy bills. This will be capped at 21.1p/kWh for electricity and 7.5p/kWh for gas.

For those on deemed, variable or default tariffs you will only receive discounts on the wholesale cost of energy. The discount will be between the wholesale price of energy and a maximum discount of 34.5p/kWh for electricity and 9.1p/kWh for gas. With this, you will still be vulnerable to price fluctuations in the wholesale market. On these types of tariffs, you are likely going to be paying a lot more than those on a fixed rate tariff for your energy bills.

This support for businesses is going to last until March 31st, which means you could pay less for your energy bills throughout the harsh winter months when demand for energy usually pushes prices up.

If you would like to speak to one of our energy consultants about getting into a fixed-rate contract then please contact us today.  If you want to get started and get prices even quicker then get a free quote today.

If you're looking to save money on your energy bills then why not get in touch today? The relationships Resolve Energy has developed with over 24 of the UK’s biggest business energy suppliers allows our energy experts to source the best business energy rates available for your company right when you need them. Request a free quote today and start saving money on your energy.

Looking to pay less on your energy bills?

Get a free quote today